Legal notice

Notation Based on the Specified Commercial Transactions Act

● Seller / Merchant

MUUZ International LLC

※Note: This will be updated to reflect official registration details upon completion of the corporate name change to MUUZ Inc.

● Operations Manager

Xinyi Li

● Address

WISE NEXT Shin-Yokohama 3F, 2-5-14 Shin-Yokohama, Kohoku-ku, Yokohama-shi, Kanagawa 222-0033, Japan

● Phone Number

+81-45-285-9488

● Email Address

info@muuz.co

● Customer Support Hours

Weekdays: 10:00 AM – 5:00 PM (JST)

※Excluding Saturdays, Sundays, national holidays, Year-End/New Year holidays, summer holidays, and other company-designated holidays.

※Depending on the nature of your inquiry, it may take some time to respond.

● Selling Price

Please refer to the price displayed on each product page.

Prices for domestic delivery within Japan include consumption tax.

● Additional Fees Other Than Product Price

● Domestic Shipping Fee

The following shipping fees apply per delivery address:

  • Japan (Mainland): 1,500 JPY (tax included)

  • Hokkaido, Okinawa, and Remote Islands: 2,000 JPY (tax included)

Free domestic shipping applies to orders of 10,000 JPY (tax included) or more per delivery address.

● International Shipping Fee

International shipping fees vary depending on the destination region:

  • Asia: 3,000 JPY

  • Oceania, Canada, Mexico, Middle East, Europe: 4,000 JPY

  • United States, Central/South America, Africa: 5,000 JPY

For international shipments, customs duties, import taxes, customs clearance fees, or other charges may be incurred depending on the destination country/region. As a rule, these expenses are the responsibility of the customer.

Any applicable payment transaction fees depending on the chosen payment method will be displayed on the checkout screen.

● Payment Methods

You may use any payment method supported by this online store.

We accept credit cards and other payment services integrated through Shopify and our company.

Available payment options are shown on the checkout screen.

*Note: Paidy and PayPay payments are available for purchases within Japan only.

● Payment Timing

Credit card payments are generally processed when your order is confirmed.

For other payment methods, payment timing follows the terms and conditions set by each respective payment service provider.

● Product Delivery Timing

For regular in-stock items, orders are dispatched within 5 business days after order placement and payment confirmation.

※Business days are Monday through Friday, excluding Saturdays, Sundays, national holidays, Year-End/New Year holidays, summer holidays, and other company-designated holidays.

Delivery schedules for personalized, engraved, custom-made, pre-order, made-to-order, or collaboration items may vary. Please check the respective product page for details.

Shipments or deliveries may also experience delays due to weather, traffic conditions, disasters, customs procedures, or other unavoidable circumstances.

● Order Cancellation

If you wish to cancel an order after placing it, please contact us at info@muuz.co as soon as possible.

Cancellations may not be accepted once product preparation for dispatch or shipping has begun.

Cancellations cannot be accepted after processing/production has started for personalized/engraved/custom-made products, OEM/ODM products, or any items processed or manufactured upon order.

● Returns & Exchanges (Customer Convenience)

If you wish to return an item for personal reasons, please contact us within 7 days of receiving the product.

Returns are accepted only for unused items in the exact condition they were received. Please return all items along with their original tags, accessories, umbrella bags, packaging, etc., intact.

For returns or exchanges due to customer convenience, return shipping costs are to be borne by the customer.

Additionally, original shipping fees and any non-refundable transaction or processing fees may be deducted from the refund amount.

● Non-Returnable / Non-Exchangeable Items

As a rule, we cannot accept returns or exchanges for customer convenience in the following cases:

  • Items that have been used.

  • Items damaged, stained, or broken while in the customer's possession.

  • Items with missing or damaged product tags, accessories, umbrella bags, packaging, etc.

  • Custom-processed or made-to-order products (e.g., personalized, engraved, or custom-tailored goods).

  • OEM/ODM products or special corporate/group orders.

  • Sale or outlet items clearly designated as non-returnable on the product page.

  • Other items explicitly stated as non-returnable/non-exchangeable on their product pages.

This does not apply to initial defects, damaged goods upon arrival, or incorrect deliveries attributable to our company.

● Defective, Damaged, or Incorrect Items

If an item arrives defective or damaged, or if you receive a product different from your order, please contact info@muuz.co within 7 days of receiving the product.

Upon inspecting the status of the item, we will offer an exchange, repair, or refund depending on the situation.

Shipping fees required for returns or exchanges due to company error will be fully covered by us.

Damage caused by normal wear and tear, improper usage, or customer negligence does not qualify as an initial defect for return or exchange. If repair is possible, we may provide guidance on available repair services.

● Refunds

Once the returned item arrives at our facility, we will verify its condition and notify you of the refund eligibility.

Upon approval, the refund will generally be processed back to the original payment method used at the time of purchase.

The number of days required for the refund to reflect in your account varies depending on your credit card issuer, financial institution, or payment provider.

For more details, please review our "Return, Exchange, and Refund Policy."

● International Orders

We accept orders from overseas.

Available destination countries and regions can be confirmed on the checkout screen or on the "Shipping & Delivery" section of our website.

If an order cannot be shipped due to local laws, customs regulations, or other issues in the destination country/region, the order may be canceled.

International returns and exchanges will be handled in accordance with applicable laws and our "Return, Exchange, and Refund Policy."