Shipping

Orders within Japan are generally shipped via Yu-Pack. International orders are shipped via EMS or other methods appropriate for the destination.

Standard items are generally shipped within 7 business days after confirmation of your order and payment.

For bank transfers, the shipping lead time is calculated from the date your payment is confirmed.

Pre-order items, made-to-order items, personalized items, and special-order items have different shipping timeframes than standard items. Please check the estimated delivery date indicated on each product page.

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.

Shipments or deliveries may be delayed due to weather, traffic conditions, delivery service status, customs procedures, disasters, or busy seasons.

Specifying Delivery Date and Time

If you would like to specify a delivery date and time, please select from the options provided on the cart screen or the checkout screen.

Available delivery dates and times may vary depending on the delivery area, order date, products, and timing of payment.

Specifying a delivery date and time does not guarantee arrival. We may be unable to meet your request due to weather, traffic conditions, or delivery service status.

Delivery dates and times may not be available for pre-order items, made-to-order items, personalized items, special-order items, or international shipments.

Extended Absence, Incorrect Address, and Refusal of Delivery

If an item is returned to us due to an extended absence, refusal of delivery, or an incorrect address, we will notify you by email.

If you wish to have the item re-shipped, you will be responsible for the cost of re-shipping.

If we are unable to reach you for a certain period of time, we may cancel your order.

In such cases, we may deduct actual expenses incurred, such as the original shipping costs, return shipping costs, and payment processing fees, from your refund amount.