Privacy policy

MUUZ (hereinafter referred to as the "Company") considers the proper handling and protection of personal information of customers who use the website and online store operated by the Company (hereinafter referred to as the "Services") to be an important responsibility.

This Privacy Policy sets forth the personal information the Company collects, its purposes of use, disclosure to third parties, and other handling practices when you browse or use the Services, purchase products, or contact us. The Services are operated using the "Shopify" e-commerce platform.

1. Personal Information We Collect In providing the Services, the Company may collect the following information as necessary:

  • Name

  • Address, billing address, shipping address

  • Phone number

  • Email address

  • Order details, purchase history, return/exchange/cancellation history

  • Payment-related information

  • Account information

  • Inquiries and history of communications with us

  • IP address

  • Information regarding device, browser, network environment, etc.

  • Browsing and usage information collected via cookies or similar technologies

  • Other information necessary to provide the Services

Note: Payment details such as credit card numbers are processed directly by Shopify, payment service providers, or other payment-related entities, and the Company may not retain complete credit card information.

2. How We Collect Personal Information The Company collects personal information primarily through the following methods:

  • Directly from you when placing an order, creating an account, making inquiries, etc.

  • Automatically through cookies and similar technologies upon your use of the Services

  • From Shopify, payment processors, delivery service providers, and other service providers necessary for operating the Services

  • From business partners or third parties with your consent or as permitted by law

3. Purposes of Use The Company uses collected personal information for the following purposes:

  • Order fulfillment, payment processing, shipping, and delivery management

  • After-sales services including returns, exchanges, refunds, and repairs

  • Responding to customer inquiries

  • Creation, maintenance, and management of member accounts

  • Operation, improvement, and enhancing the usability of the Services

  • Recommending products and services tailored to your purchase and browsing history

  • Providing information on new products, events, campaigns, etc.

  • Delivering email newsletters and other marketing communications

  • Fraud prevention, security enforcement, and preventing unauthorized activities

  • Analyzing usage status of the Services

  • Complying with legal obligations

  • Protecting the rights and legitimate interests of the Company

  • Other tasks incidental to the above purposes

4. Use of Cookies and Similar Technologies The Services may use cookies and similar technologies to improve convenience, analyze usage, enhance services, and deliver targeted advertising. You can restrict or disable cookies through your browser settings. However, disabling cookies may prevent you from utilizing certain features of the Services.

5. Disclosure to Third Parties The Company will not disclose or provide your personal information to third parties beyond the scope permitted by law, except in the following cases:

  • With your consent

  • When necessary for payment processing, product shipping, delivery, or providing the Services

  • When outsourcing operations to Shopify, payment processors, carriers, IT providers, marketing vendors, etc., within the necessary scope

  • Pursuant to laws and regulations

  • Upon receiving a lawful request from courts, police, or other public authorities

  • When necessary to protect the rights, property, or safety of the Company, users, or third parties

  • In connection with business transfers such as mergers or asset sales

When entrusting personal information to subcontractors, the Company selects and manages them appropriately and within necessary limits.

6. Shopify and External Services The Services are operated using Shopify. Your personal information may be processed by Shopify to facilitate service delivery, payments, security, and service improvements. Additionally, if Shopify or other service providers are located outside Japan, your personal information may be stored or processed internationally. For details on Shopify's data handling, please refer to Shopify's Privacy Policy. When utilizing external services for payment, shipping, analytics, marketing, or social media, the respective privacy policies of those service providers shall apply.

7. Marketing Communications Within the scope permitted by law or with your consent, the Company may send information regarding new products, promotional campaigns, events, and other MUUZ updates. You can opt out of marketing emails at any time using the unsubscribe link included in those communications. However, essential operational communications regarding orders, shipping, payments, account management, or critical service updates will continue to be sent even after unsubscribing.

8. Third-Party Links The Services may contain links to social media or third-party websites. Please review the privacy policies of those external sites regarding their handling of personal information. The Company is not responsible for the privacy practices or content of external websites not managed by us.

9. Security Management The Company implements reasonable and appropriate security measures to prevent unauthorized access, loss, leakage, or alteration of personal information. However, complete security of data transmission over the internet cannot be guaranteed.

10. Data Retention Period The Company retains personal information only for as long as necessary, considering the purposes of use, transactional needs, legal obligations, dispute resolution, and operational requirements. When personal information is no longer needed, it will be deleted or anonymized securely in accordance with applicable laws and internal policies.

11. Your Rights Subject to applicable laws, you may have the following rights regarding your personal information held by the Company:

  • Right to request disclosure/access

  • Right to request correction, addition, or deletion

  • Right to request suspension of use or erasure

  • Right to request cessation of third-party disclosure

  • Right to withdraw consent

  • Other rights granted under applicable data protection laws

To exercise any of these rights, please contact us using the details below. Verification of identity may be required prior to processing your request.

12. International Customers The Company may offer products and services to customers outside Japan. Where applicable data protection laws in your country or region grant rights such as access, correction, deletion, restriction, objection, data portability, or consent withdrawal, the Company will respond in compliance with those laws. In operating the Services, your personal information may be processed or stored in Japan or other countries outside your residence. In such cases, necessary measures will be taken in accordance with governing regulations.

13. Minors The Services are not directed to minors. Minors purchasing products should do so with the consent of a parent or legal guardian as required. If a parent or guardian believes a minor has provided personal information without consent, please contact us using the details below.

14. Changes to This Privacy Policy The Company may update this Privacy Policy to reflect changes in laws, modifications to the Services, or operational updates. Revised policies will be announced on this website or through other appropriate channels.

15. Contact Us For inquiries regarding this Privacy Policy, our data handling practices, or exercising your rights, please contact:

MUUZ

E-mail: info@muuz.co

We process and protect your personal information appropriately in accordance with applicable data protection laws.